Refund policy

Last updated: September 29, 2026

  We want you to love your Silly Stuff order. If something isn't right, here's how returns and refunds work.

  Return Window
  You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, unworn,
  and in the same condition you received them, in their original packaging with tags attached.

  How to Start a Return
  Email us at nicholasbell082@gmail.com with your order number and the reason for your return. We'll confirm your return is
  eligible and provide instructions for sending the item back.

  Return Shipping
  Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect, in which
  case we'll cover the cost of return shipping or send a replacement at no charge.

  Refunds
  Once we receive and inspect your return, we'll notify you by email whether your refund is approved. Approved refunds are
  issued to your original payment method within 5-10 business days. Please note your bank or card provider may take
  additional time to post the refund to your account.

  Non-Returnable Items
  For hygiene reasons, certain items (masks, face coverings, and similar close-contact costume accessories) cannot be
  returned once the packaging has been opened, unless defective.

  Exchanges
  The fastest way to get a different size or style is to return your original item and place a new order once your return is
  accepted.

  Damaged or Incorrect Items
  If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at
  nicholasbell082@gmail.com with photos of the issue, and we'll make it right with a replacement or full refund.

  Non-Delivery
  Shipping times can vary and, depending on your location, customs processing, carrier delays, or other circumstances
  outside our control, delivery can take up to 30 days or longer in some cases. If your order hasn't arrived within 45 days
  of your purchase date, contact us at nicholasbell082@gmail.com and we'll arrange a replacement or full refund.

  Contact
  Questions about a return? Email nicholasbell082@gmail.com or contact us at 150 Highland Street, Ripley TN 38063-1816,
  United States.